Contact Us
How Do I Contact SprinterVansRental.com?
Reach SprinterVansRental.com by phone at (888) 616-5339, by email at info@sprintervansrental.com, or request a quote online. Our reservations team is available 24 hours a day, 7 days a week.
Inside the Sprinter
Explore the fleet →
Phone
(888) 616-5339
Available 24/7
info@sprintervansrental.com
Quote support
Get a Quote
Online quote form
Reply by text or email
What Should I Include When Requesting a Quote?
To provide an accurate quote, please include:
- Date and time — pickup date, time, and estimated duration
- Pickup and drop-off locations — exact addresses or airport codes
- Number of passengers — so we can recommend the right Sprinter van configuration
- Occasion type — airport transfer, corporate event, wedding, party, etc.
- Special requests — decorations, refreshments, car seats, accessibility needs
What happens after you reach out?
Reservations reviews the trip details, matches the group to a Sprinter configuration, and sends a written quote covering the vehicle, the route or booked hours, included waiting, and tolls and parking. Nothing is reserved until you accept it. Once a card is on file, the booking confirmation arrives by email.
Booking an airport pickup?
Include the airline and flight number, the arrival terminal if you know it, and the number of checked bags. Flights are tracked in real time, so a delay moves the pickup rather than costing you extra. Airport pickups include meet-and-greet at baggage claim and 60 minutes of complimentary wait time. See the airport pages for terminal notes.
Changing or cancelling a trip
Call (888) 616-5339 for changes on the day. Pickup time and location changes are free up to 2 hours before pickup. Cancellation is free up to 24 hours before the scheduled pickup; later cancellations are charged 50% and no-shows the full amount. The full terms are on the terms page.
Contact questions
Ready to go now? The quote page has the request form, and the rates page lists the published price for every vehicle class.
Is the phone line staffed around the clock?
Yes. The reservations line at (888) 616-5339 is available 24 hours a day, 7 days a week, including for same-day requests when a vehicle is available.
Should I call or use the quote form?
Either works. The quote form is fastest for a simple transfer with fixed times. Call when the itinerary has several stops, more than one vehicle, or timing that is still moving.
How far ahead should I get in touch?
At least 48 hours ahead is recommended. For weddings, corporate events and peak season, reach out two to four weeks ahead; holiday weekends and prom season are best booked four to six weeks out.
Do you serve my city?
Service covers more than 50 US cities and metro areas, plus pickups at 20 major airports. The city pages list the neighborhoods and venues covered in each market; if your city is not listed, call (888) 616-5339 to check availability.
How do I change an existing booking?
Email info@sprintervansrental.com with the name on the reservation and the change, or call the reservations line. For anything close to pickup, call so dispatch sees it straight away; pickup time and location changes are free up to 2 hours before pickup.
Can I request an accessible vehicle?
Yes. We offer ADA / wheelchair-accessible (WAV) Sprinters across the tri-state area (NY, NJ, and CT). Choose the ADA / wheelchair-accessible photo card on the quote form or tell us when you call so it can be confirmed for your date.